Microsoft Dynamics 365 is a cloud-based suite of enterprise applications designed to help businesses manage various operations, including finance, sales, customer service, supply chain, and human resources. It combines Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) functionalities into a single, integrated platform. Core Modules of Dynamics 365 Business Central – ERP for small and mid-sized businesses (SMBs). Finance & Operations – Advanced ERP for large enterprises. Sales – CRM solution for managing leads, opportunities, and customer relationships. Customer Service – Tools to enhance customer support and engagement. Field Service – Manages field operations, scheduling, and remote support. Supply Chain Management – Optimizes procurement, inventory, and logistics. Human Resources – Streamlines employee management, payroll, and compliance.